Frequently Asked Questions
Everything you need to know about our waterproof jewelry and shipping.
Is Atolea jewelry truly waterproof?
Yes, our jewelry is crafted from high-quality stainless steel and PVD gold coating, making it 100% waterproof. You can wear your pieces in the shower, at the pool, or at the beach without worrying about tarnishing.
How long does shipping take?
Standard shipping typically takes 5-10 business days for international orders. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be in their original condition and packaging. Please contact our support team to initiate a return.
Will your jewelry turn my skin green?
No. Because we use premium materials like 18k gold PVD plating and surgical-grade stainless steel, our jewelry is hypoallergenic and will not oxidize or turn your skin green.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, we provide a lifetime color warranty. If your jewelry loses its color or tarnishes, we will replace it for you, ensuring your pieces stay golden forever.