Returns & Exchanges
We want you to love your Atolea Jewelry, which is why we offer a 30-day return policy for a full refund or exchange on all items in their original condition. Whether it's a change of heart or a fit issue, our team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place your jewelry in its original eco-friendly packaging to ensure it stays protected during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing